Refund Policy
Last updated: 3 August 2026
1. Setup & implementation fees
One-time setup fees (website build, WhatsApp bot configuration, integration setup) are refundable in full if you cancel before implementation work begins, and on a prorated basis based on work completed if you cancel partway through an active implementation.
2. Monthly subscription fees
Subscription fees are billed in advance and are non-refundable for the current billing period once charged, except where required by law. You can cancel at any time to stop future renewals — cancellation takes effect at the end of your current billing period, and you retain access until then.
3. Service issues
If the Service is unavailable or materially defective due to an issue on our end for an extended period, contact us — we'll review and may issue a partial credit or refund at our discretion, proportional to the affected period.
4. How to request a refund
Email us or use the contact details on our homepage with your business name and the billing period in question. We aim to respond to refund requests within 5 business days.
This page is placeholder policy text drafted for development purposes. Replace it with content reviewed by qualified legal counsel before processing real customer data or payments.
