Answer every enquiry
Handles hours, pricing, availability, policies, and common support questions from approved knowledge.
Orbit · Customer Concierge
Meet Orbit, your customer concierge
One front door for every customer conversation. It follows approved rules and hands exceptions to your team with context.
VoiceWhatsAppWebsite chatEmail
Use cases
What Orbit handles for you
Clear responsibilities, approved data, and a human handoff whenever judgment is required.
Book and reschedule
Checks live availability, confirms appointments or reservations, and sends reminders.
Resolve routine support
Looks up customer and order context so simple issues are solved without repetition.
Escalate with context
Routes urgent, sensitive, or uncertain conversations with a concise history attached.
Orbit in action
Six ways Orbit moves work forward
Conceptual views of the customer moments and operating decisions this agent owns, with clear human control where judgment is required.
Answer every enquiry
Handles hours, pricing, availability, policies, and common support questions from approved knowledge.
Book and reschedule
Checks live availability, confirms appointments or reservations, and sends reminders.
Resolve routine support
Looks up customer and order context so simple issues are solved without repetition.
Escalate with context
Routes urgent, sensitive, or uncertain conversations with a concise history attached.
Understand
Identifies the customer, intent, and relevant booking or order.
Act
Answers from verified knowledge or completes an allowed front-office action.
Why Orbit earns a place in the workflow
Reception and support in one queue
Books while intent is live
Safe when the answer is not routine
How Orbit supports revenue growth
These are the operational levers the agent improves. Actual results depend on your enquiry volume, offer, and team follow-through.
Recover missed demand
After-hours and rush-hour enquiries still have a path to a confirmed next step.
Reduce booking friction
Customers act immediately instead of waiting for a callback.
Protect staff time
The team concentrates on exceptions while Orbit clears repetitive front-office work.
Set up Orbit in your dashboard
Connect the operating rules once, test the agent, then activate it channel by channel.
Open agent setupHours, escalation contacts, and safety boundaries
Services, prices, policies, and support FAQs
Calendar, CRM, and booking rules
Your next digital worker
Put Orbit to work on the enquiries you already receive
We configure the channels, business knowledge, integrations, and handoff rules with you.
Set up Orbit